NorthSky AERO / Products / AeroFeedback
● Live at AAI · Network rollout Jul–Aug 2026

Every passenger.
Every channel.
One report.

AeroFeedback captures passenger experience across QR, kiosk, app, web, and surveyor channels — categorises it with AI, and produces the regulator's quarterly report on demand. The product behind the AAI customer-satisfaction programme.

Status
Live at AAI
Pilot responses
250K+
Languages
47
Network go-live
Jul–Aug 2026

Capture passenger voice
on every channel.

◆ INTAKE
PASSENGERS PICK THE CHANNEL
◆ CH 01
QR
Branded codes at gate, lounge, washroom, and arrival — context-aware, deep-linked to the right survey.
◆ CH 02
Kiosk
Touchscreen surveys at high-traffic decision points — short, instrumented, language-detecting.
◆ CH 03
Surveyor app
Field surveyor app designed for first-time smartphone users — offline-first, route-driven.
◆ CH 04
Web
Direct link from boarding pass email, post-arrival WhatsApp, or your airport portal.
◆ CH 05
Email · SMS
Triggered on flight events — post-departure satisfaction, post-arrival ground experience.

What the product does.

◆ CAPABILITIES
FOR THE BUYER'S CHECKLIST
◆ CAPABILITY 01

Survey designer & library.

Build instruments without code. Use the prebuilt DGCA/ACI ASQ-aligned templates or design your own. Version, test, and publish across every channel from a single canvas.

  • Regulator templates — DGCA quarterly, ACI ASQ-aligned starting points.
  • Branching logic — conditional questions, skip patterns, per-channel variants.
  • Versioning — every survey edit is tracked; rollback is one click.
◆ CAPABILITY 02

47-language delivery.

Write once. Deliver in 22 scheduled Indian languages and 25 international, with passenger-locale auto-detection at the point of capture.

  • Auto-detection — kiosk and QR detect language from device/passenger signals.
  • Reviewable translations — every translation is editable per question per language.
  • Audio for low-literacy — questions can be played back in any supported language.
◆ CAPABILITY 03

AI categorisation.

Free-text responses are categorised against your taxonomy. Sensitive categories (safety, security, accessibility) are flagged for human review before publication.

  • Per-customer taxonomy — your categories, your sub-categories.
  • Human-in-the-loop — sensitive responses queue for supervisor review.
  • Sentiment & theme — automatic extraction with confidence scoring.
◆ CAPABILITY 04

Regulator-ready reporting.

The DGCA quarterly Customer Satisfaction Survey, produced in the format and on the cadence the regulator expects. ACI ASQ feeds for participating airports. Network benchmarks for authorities.

  • DGCA quarterly — assembled and exported in ~2 hours on the pilot.
  • ACI ASQ — survey instrument designed to feed participating-airport submissions.
  • Audit trail — every response, edit, and export logged for regulator review.

How AeroFeedback
turns responses into reports.

◆ THREE CAPABILITIES
STAGE-HONEST · AAI EVIDENCE
◆ MULTILINGUAL NLU ● Live · AAI

Free text, understood.

Every free-text response is parsed and classified in the passenger's language — 22 scheduled Indian languages plus 25 international — with passenger-locale auto-detection at the point of capture.

  • Auto-detection at kiosk and QR from device/passenger signals.
  • Reviewable translations — every translation editable per language.
  • Right-to-left layouts for Arabic and Urdu.
◆ MULTIMODAL COMPLAINTS Pilot

Beyond text.

Passengers send photos of dirty washrooms, audio clips of broken PA systems, video of broken accessibility ramps. AeroFeedback reasons over text + photo + audio + video together to classify and route.

  • Evidence-aware classification — the photo informs the category, not just the text.
  • Per-customer taxonomy — your categories, your sub-categories.
  • Confidence scoring — low-confidence items queue for review.
◆ REGULATOR REPORT GENERATION ● Live · AAI

DGCA quarterly, auto-assembled.

250,000+ classified responses become a DGCA-format Customer Satisfaction Survey in roughly two hours — generation, not assembly by hand. ACI ASQ feeds for participating airports work the same way.

  • Regulator template — output matches the format the regulator expects.
  • Per-edit audit trail — every change logged for review.
  • Re-run on demand — regenerate any past quarter on the latest classified data.
◆ RESPONSIBLE AI

Human-in-the-loop.

Safety, security, accessibility, and harassment categories are queued for supervisor review before publication. Definitions configurable per customer. Read the AI governance posture →

From boarding pass
to regulator submission.

◆ END-TO-END
HOW A RESPONSE TRAVELS
STEP 01 · CAPTURE

Passenger responds.

On any channel, in their language. Surveyor or self-serve, online or offline.

STEP 02 · CLASSIFY

Categorised & scored.

Free text categorised against your taxonomy; sensitive items flagged for review.

STEP 03 · REPORT

Surfaced to operations.

Themes and trends in dashboards for terminal heads, ops, and customer-service leadership.

STEP 04 · SUBMIT

Regulator export.

DGCA quarterly produced in regulator format; ACI ASQ feed for participating airports.

Language coverage
47 languages
22 scheduled Indian: Hindi, English, Bengali, Telugu, Marathi, Tamil, Urdu, Gujarati, Kannada, Odia, Malayalam, Punjabi, Assamese, Maithili, Sanskrit, Kashmiri, Nepali, Konkani, Sindhi, Dogri, Manipuri, Bodo, Santali. +25 international including English, Arabic, Chinese, French, German, Japanese, Korean, Russian, Spanish, Thai.

The product airports
actually use.

◆ AAI · PROOF
PILOT COMPLETE · NETWORK NEXT
◆ PILOT · TIRUPATI

Production-ready in a single quarter.

AeroFeedback went live at the AAI pilot airport with full multi-channel capture, 47 languages, AI categorisation, and DGCA-format reporting end to end. The pilot template is now the network template.

  • 250,000+ responses processed during the pilot.
  • 98% surveyor adoption within the first issue cycle.
  • ~2-hour DGCA cycle from assembly to submission.
◆ NETWORK · JUL–AUG 2026

Rolling out to 100+ AAI airports.

The full AAI network — metros (Chennai, Kolkata), regional hubs, and the balance of stations — goes live through July and August 2026. The same configuration template, replicated across the portfolio.

  • Network benchmarking across all AAI airports.
  • Per-airport tenancy with strict access controls.
  • Centralised reporting for DGCA, ICAO, and ACI ASQ feeds.
Read the AAI case study→

Bring AeroFeedback
to your airport.

A 30-minute walkthrough on your terminal layouts, current reporting cadence, and the ask from your regulator. We'll send a proposal within five working days.

Request a demo→ See pricing