NorthSky AERO / Products / AeroSurvey

In pilot · inside the AAI AeroFeedback rollout

The survey engine
built for airports.

AeroSurvey is the design, distribution, and analytics engine that powers AeroFeedback. Available standalone for airports that already have a complaint platform and need only the instrument — designed for the regulator's quarterly ask.

What you get with AeroSurvey.

◆ CAPABILITIES

FOR THE BUYER'S CHECKLIST

◆ CAPABILITY 01

Visual designer.

Build instruments without code. Drag-and-drop questions, conditional logic, per-channel variants, and version control on every change.

Regulator templates — DGCA quarterly, ACI ASQ starting points.
Branching — skip patterns, score-gated follow-ups.
Preview & test across channels before publishing.

◆ CAPABILITY 02

Event-driven triggers.

Send the survey at the moment that matters — post-departure, post-arrival, end-of-stay at lounge, or on a defined operational event.

Time-based, flight-event-based, or channel-based triggers.
Per-passenger frequency caps to avoid survey fatigue.
Targeting by terminal, route, or passenger segment.

◆ CAPABILITY 03

47-language delivery.

Write once, deliver in 22 scheduled Indian languages plus 25 international. Auto-detection at kiosk; reviewable translations per question per language.

Passenger-locale auto-detection.
Audio playback for low-literacy audiences.
Right-to-left layouts for Arabic / Urdu.

◆ CAPABILITY 04

Response analytics.

CSAT, NPS, completion funnels, per-question breakdowns, and per-terminal cuts. Exportable to BI or pulled via API.

Per-terminal, per-channel, per-language slices.
Cohort comparison across surveys and time windows.
Open APIs & SFTP exports for BI / data warehouse.

What's inside
AeroSurvey.

◆ TWO CAPABILITIES

FROM THE NORTHSKY PLATFORM

◆ QUESTION-BANK GENERATION Pilot

From question stem to full instrument.

Give us the survey objective — measure cleanliness CSAT at international arrivals, for example — and AeroSurvey proposes a question bank aligned to ICAO Doc 9184 / DGCA / ACI ASQ structure. Edit, lock, and publish.

Regulator-aligned templates as starting points.
Branching logic suggestions from the objective.
Reviewable — every generated question is editable; nothing publishes without sign-off.

◆ AUTO-TRANSLATION ● Live · AAI

One survey. Forty-seven languages.

Write once in English (or any source language); auto-translate to 22 Indian + 25 international languages. Reviewable per question per language. Right-to-left layouts handled.

Reviewer flow — translations queue for human review per language.
Override per question — a tone tweak in Tamil doesn't force a re-run in Hindi.
Glossary terms protected — brand names, locations, IDs stay untranslated.

AeroSurvey's AI runs on the same capability families as AeroFeedback — multilingual NLU and regulator-aligned generation. See the platform →

Where AeroSurvey
fits in the suite.

◆ POSITIONING

STANDALONE OR BUNDLED

◆ STANDALONE

You already have a complaint platform.

If your airport runs an existing complaint workflow and only needs a modern survey instrument for the regulator's quarterly ask, AeroSurvey is the right entry point.

◆ BUNDLED

You want the full passenger-voice loop.

If you want survey + complaint resolution + regulator reporting end to end, choose AeroFeedback — AeroSurvey is the engine inside it.

The survey enginebuilt for airports.